Cardholder Notice: End of Service (20/04/2023)

What is changing?

As of April 20th, 2023, we will be ending our partnership with Attijariwafa Bank. That means that the last payment into your Attijariwafa Bank Dopay bank account will be the 1st of March, and all cards will be terminated on the 20th of April 2023.

We have been working hard to create a new and improved payment system through our new partnership with Arab Banking Corporation Egypt (Bank ABC Egypt). Your employer has been notified of this system, and we look forward to welcoming them and you on this new system.

You will not be able to use your existing dopay card from April 20, 2023 onwards. The card will be closed on April 20, 2023

What does this mean for dopay cardholders?

What this means for you will depend on whether your employer have signed onto our new platform with Bank ABC, or if they are terminating their contract with dopay.

  • If your employer is continuing with our services, you will receive a new card (MasterCard sponsored by Bank ABC) and you will be paid on your new card after 1st of March. Your old card will be automatically closed on the 20th of April 2023, and any remaining balance on your old card will be safely transferred 10 days after your old card is closed.
  • If your employer is not continuing with our services, you will not receive a new card. An account closure fee of EGP50 will be applied upon card closure on any remaining balance, and your card will be automatically closed. Monthly fees of EGP10 will apply in any balances after card closure.

If you aren’t sure which is applicable to you, please reach out to our Call Centre at 16939 for assistance and they will confirm this to you.

What do I need to do?

Please withdraw your account balance before April 20, 2023

How can I withdraw my account balance?

Please withdraw your funds via ATM withdrawal as you normally would before April 20, 2023, or use your card in any POS machine.

What happens if I cannot withdraw my balance before April 20, 2023, 2023?

If your employer is continuing with dopay in the new system and your account is migrated to new cards, you will receive a call from our call centre team requesting for authorisation to migrate automatically any outstanding balance to your new cards 10 business days after card closure. Once the balance is automatically transferred from your old card to the new card you will receive an automatic SMS with your updated balance. Alternatively, if you prefer, you can settle any outstanding balance via cash collection to the dopay office in Greek Campus in Cairo. You will need to provide a valid ID.

If your account is not migrated, there will be an applicable fee of EGP50 upon card closure, and a monthly recurrent fee of EGP10 for any outstanding balances after card closure. We encourage you to withdraw any balances before the card is closed on the 31st of March. Alternatively, from 20 business days after card closure, you can settle any outstanding balance via cheque collection to the dopay office in Greek Campus in Cairo. You will need to provide a valid ID.

Who can I contact for help?

As always, you can reach out to our Call Centre for help on 16939. You can also come to any dopay branch for assistance and support.

What is the “new” platform?

The new platform is with a new partner bank, Arab Banking Corporation Egypt (Bank ABC Egypt). The new platform which we have worked on has numerous benefits to employers, including:

  • Round-the-clock availability – companies can now make payments anytime, even on weekends and holidays
  • Instant payment processing – employees’ accounts will reflect approved payments immediately
  • Quick employee onboarding – our redesigned dopay for business system allows you to add new employees in seconds
  • No fees – there are no card issuance fees or monthly fees
  • Your own business account – you can view the balance of your own dopay business account at any time through dopay for business
  • Use your existing bank accounts–you can now use your existing corporate bank accounts to fund your dopay business account

And it will not stop there. We are working on additional exciting features to make life easier for you and your employees. So stay tuned. We are thrilled about the new platform and the value it will bring to you. We can’t wait for you to see the benefits first-hand. We thank you for your continued support and look forward to welcoming you on our new platform.

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