About dopay

dopay business account

dopay for business

dopay personal account

dopay card

Adding employees

Making payments

Getting Set Up

Size of Team

2-factor authentication

<p>Want to know more about a specific aspect of <strong>dopay for business</strong>?<br />
Try our Frequently Asked Questions.</p>


Frequently Asked Questions

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<th style="border: 1px solid rgba(24, 24, 24, 0.16); width: 50%; padding: 8px 16px; text-align: left; height: 24px;">Minimum Balance to load the card with</th>
<th style="border: 1px solid rgba(24, 24, 24, 0.16); padding: 8px 16px; text-align: left; width: 50%; height: 24px;">No minimum balance.</th>
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<th style="border: 1px solid rgba(24, 24, 24, 0.16); width: 50%; padding: 8px 16px; text-align: left; height: 24px;">Maximum Balance of the card</th>
<th style="border: 1px solid rgba(24, 24, 24, 0.16); padding: 8px 16px; text-align: left; width: 50%; height: 24px;">No cap on maximum balance.</th>
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<p>&nbsp;</p>
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<th style="border: 1px solid rgba(24, 24, 24, 0.16); padding: 8px 16px; text-align: left; width: 33.3333%;"></th>
<th style="border: 1px solid rgba(24, 24, 24, 0.16); padding: 8px 16px; text-align: left; width: 33.3333%;">Count</th>
<th style="border: 1px solid rgba(24, 24, 24, 0.16); padding: 8px 16px; text-align: left; width: 33.3333%;">Amount</th>
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<td style="border: 1px solid rgba(24, 24, 24, 0.16); padding: 8px 16px; text-align: left; width: 33.3333%;">Maximum debit/credit transaction per day</td>
<td style="border: 1px solid rgba(24, 24, 24, 0.16); padding: 8px 16px; text-align: left; width: 33.3333%;">30</td>
<td style="border: 1px solid rgba(24, 24, 24, 0.16); padding: 8px 16px; text-align: left; width: 33.3333%;">30,000</td>
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<td style="border: 1px solid rgba(24, 24, 24, 0.16); padding: 8px 16px; text-align: left; width: 33.3333%;">Maximum debit/credit transaction per month</td>
<td style="border: 1px solid rgba(24, 24, 24, 0.16); padding: 8px 16px; text-align: left; width: 33.3333%;">200</td>
<td style="border: 1px solid rgba(24, 24, 24, 0.16); padding: 8px 16px; text-align: left; width: 33.3333%;">200,000</td>
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<td style="border: 1px solid rgba(24, 24, 24, 0.16); padding: 8px 16px; text-align: left; width: 33.3333%;">The maximum monthly load limit</td>
<td style="border: 1px solid rgba(24, 24, 24, 0.16); padding: 8px 16px; text-align: left; width: 33.3333%;">20</td>
<td style="border: 1px solid rgba(24, 24, 24, 0.16); padding: 8px 16px; text-align: left; width: 33.3333%;">200,000</td>
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Card limits

<p>If you use Google Authenticator on your Android device, you might face a verification error due to the mismatch between Egypt’s timezone (daylight saving) and your authentication app.</p>
<p>To fix this problem, you need to do the following on your Android device:</p>
<p>Launch ‘Google Auth App’</p>
<ol>
<li>Tap the triple-dots icon on the top right side</li>
<li>Tap ‘Settings’</li>
<li>Tap ‘Time correction for codes</li>
<li>Tap ‘Sync’</li>
</ol>


Authentication constantly getting failed.

<p>No, there is no minimum number of employees.</p>


Is there a minimum number of employees I need to have to use your cashless payroll solution?

<p>No. You can add as many employees as you want.</p>


Is there a maximum number of employees that you support?

<p>It normally takes just 24 hours. Yes, just one working day. That’s the dopay promise.</p>


How long will it take to get up and running?

<p>No. The process is quick and easy. We need a copy of your commercial register, tax card and the investment document that shows your current shareholdings. We need a copy of the ID of any shareholder who owns more than 25% of your company. Whenever needed, our Customer Success Team will help you at every step.</p>


Is signing up to dopay for business complicated?

<p>No. An existing business bank account with any Egyptian bank is enough to enrol in our service.</p>


Will I need to open a new bank account?

<p>No. dopay for business is accessible through your internet browser.</p>


Will I need an IT expert to install dopay for business?

<p>You can make payments through dopay for business.</p>


How do I make payments?

<p>Payments are secured by using two-factor authentication. We check every payment you make to safeguard them.</p>


How are my payments secured?

<p>No. With dopay for business, you can pay employees any day you choose and at any time. That includes weekends and holidays. You can also make multiple payments per day.</p>


Do I have to make wages payments on specified dates or at set times?

<p>Yes, you can select a future date for payments. Up to 30 days in advance of payment.</p>


Can I set a future date to make payments?

<p>No. You can upload a payments file from your own records, to avoid having to re-enter the same data.</p>


Do I always have to enter payments data manually?

<p>You can track all payments and their status from dopay for business and print each payment record easily.</p>


How do I keep track of the payments I make to employees?

<p>Each payee is notified automatically by SMS message, confirming their salary and advising the new balance on their personal account.</p>


How will my employees know they have been paid?

<p>They can withdraw them any time they want, using their dopay prepaid card, via any ATM in Egypt.</p>


How do employees access their wages?

<p>At any shop that accepts Mastercard.</p>


Where can employees make purchases by dopay card?

<p>Yes. All you need is their full name, mobile phone number, profession and a copy of their ID. Usually, their dopay card is delivered the next working day.</p>


Is it easy to add employees or other beneficiaries?

<p>In line with the regulations of the Central Bank of Egypt, we screen every employee against sanction lists before we open a personal account. When we deliver the card to your employee, we check to confirm if the employee is the specific person who was enrolled into our service.</p>


What checks do you carry out on my employees?

<p>No. We take care of the whole process. We deliver the card to your employees. Employees can also pick up their card at our dopay store in Cairo.</p>


Do I have to handle issuing dopay cards?

<p>The dopay card is a pre-paid debit card powered by Mastercard.</p>


What kind of card is the dopay card?

<p>If you become a business customer, we open a dopay business account for you. This is a virtual account in your company’s name where your funds will be held. You can use these funds to pay your employees and other beneficiaries 24/7/365.</p>


What is a dopay business account?

<p>Your employee can withdraw funds at any ATM in Egypt or make purchases at any merchant that accepts Mastercard.</p>


How can my employee use the dopay card?

<p>A dopay personal account is a virtual account in the name of each employee, into which you can transfer their salary.</p>


What is a dopay personal account?

<p>We issue a dopay card to every employee. This card gives your employees 24/7 access to their salary. They can withdraw money from any ATM in Egypt. They can also make purchases at any merchant (retailer or shop) that accepts Mastercard.</p>


How can my employees access their money?

<p>You can ask dopay to open personal accounts for your employees or other beneficiaries. You simply have to provide their name, mobile number, and a copy of a valid ID for each beneficiary. You can also authorise dopay to request a copy of a valid ID from the beneficiary directly.</p>


How do I open dopay personal accounts for my employees?

<p>Your employees’money is placed into a ringfenced account held at our partner bank, Arab Banking Corporation Egypt. In any event, their money is safely held at our partner bank, which is regulated by the Central Bank of Egypt.</p>


How is my employees’ money protected?

<p>dopay for business is an application which allows you to:</p>
<ul>
<li>add, suspend, and remove beneficiaries (payees on your team)</li>
<li>open dopay personal accounts for your beneficiaries</li>
<li>order dopay prepaid cards (powered by Mastercard) for your beneficiaries</li>
<li>view the balance of your dopay business account</li>
<li>view all transactions</li>
<li>view and print your dopay business account statements</li>
</ul>


What is dopay for business?

<p>Once you have signed an agreement with us, you will receive an invite at your registered email address. We will ask you to download an app that supports two-factor authentication for user access and making payments, following the banking standards for payments. You can set your own unique and secure password.</p>


How do I get access to dopay for business?

<p>You can add funds to your dopay business account by transferring money, by regular bank transfer, from your existing corporate bank account to a ringfenced account held at our partner bank, Bank ABC.</p>


How do I add funds to my dopay business account?

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<div class="p-rich_text_section">You can ask for funds to be returned to your original business bank account at any time. Simply contact your Customer Success Manager. If you make a request before 4pm on any working day, the money will usually show back in your business bank account in just a few hours. If you make a request to transfer funds after 4pm, the money will show in your business bank account the next working day.</div>
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How do I move funds out of my dopay business account?

<p>If you transfer the funds from your corporate bank account before 4pm during a working day, it will usually show within a few hours. If you transfer the funds after 4pm, the money will show the next working day.</p>


How long will it take for transferred funds to show in my dopay business account?

<p>We will send you notification when each deposit is received into your dopay business account. You can also see all your deposits in dopay for business</p>


How do I know how much money is in my dopay business account?

<p>When we receive a deposit into your dopay business account, we then place the money into a ringfenced account held at our partner bank, Arab Banking Corporation Egypt. So, regardless of any other event, your money is safely held at our partner bank, which is regulated by the Central Bank of Egypt.</p>


How is my money protected?

<p>We are a fintech company providing payroll and payment services to businesses and their employees, contractors and/or other beneficiaries. Specifically, we provide dopay business accounts and related services to companies. We provide dopay personal accounts, prepaid cards and related services to employees, contractors, and other beneficiaries.</p>


Who is dopay?

<p>We offer our services in partnership with Arab Banking Corporation Egypt SAE, (Bank ABC) an Egyptian bank regulated by the Central Bank of Egypt. Our partner bank has obtained a license from the Central Bank of Egypt for dopay to offer the services described on this website and to act as a Bank Agent.</p>
